Important Announcement for Animas Customers

As previously advised, Animas’ goal is to transition all patients globally to another insulin delivery system and exit the market fully by September 2019.

On 15 January 2019 we wrote to all Trusts/Health boards in the UK to offer the following support to healthcare providers to assist with the transition of patients from Animas pumps to alternative insulin delivery systems.

Animas® is no longer selling the pumps in the UK

1. Warranty Refund Program

Animas is offering a refund program for all pumps with warranties expiring on 1 October 2019 or later. Animas will refund part of the purchase price of those pumps on a pro rata basis determined by how many full months of warranty are remaining on the date that the patient is transitioned to an alternative pump.

The refund is conditional on the Animas pump being returned to Animas and is subject to terms and conditions (as detailed in the letters sent to the Trusts/Health boards). In order to participate, Trusts/Health Boards must sign up to the program by 30 April 2019..

2. Training Support Program

We understand the pressures placed on the clinical teams and that resources are required to transition a patient on to a new insulin pump. We have listened to the needs of our customers and are pleased to offer a Training Support Program at no cost to the Trust/Health Board.

We are working with our chosen partner, Apodi, to deliver a bespoke, in-house, nurse led training and education plan to support Diabetes Teams in transitioning patients to a pump of the Trust/Health Board’s choice.

Download Patient Warranty Letter


For further information please email or by post to Animas UK, Johnson & Johnson, 50-100 Holmers Farm Way, High Wycombe, Bucks, HP12 4DP. If you would like to discuss further, please contact us on 01494 552028.


The E-Store on line ordering facility closed on Friday 30th November.

To continue ordering insulin pump supplies, please contact the Customer Service Team on 0800 055 6606 or email the team on

For more information please click here to download this information document.

Holiday Loan Pump

Important Information: Animas Loan Pump Program Closure.

We regret to inform you that, with effect from 1st November 2018, we will no longer be providing the holiday loan pump program to Animas pump users.

For more information please click here to download this information document.