Frequently asked questions.

Animas® Vibe® Insulin Pump & CGM System

Animas® Vibe® Insulin Pump.

Q

What do I do if I have to get an X-ray?

A

There is a listing in the owner’s booklet of what to do with your pump when going through various medical procedures such as X-rays, CT scans, and MRI. If in doubt, always disconnect your pump from your infusion set before the procedure and store your pump in a safe place outside of the procedure room. Your pump can be disconnected for up to one hour. Always follow your health care team’s individual guidelines when disconnecting your pump because you may need to compensate for missed basal insulin. Before and after you disconnect for any length of time, remember to check your blood glucose levels.

Q

How can I order my pump supplies?

A

Animas insulin pump users should contact the Animas Customer Service Team via phone 0800 055 6606 (UK) or 1800 812 715 (IE) or email on animasUK@its.jnj.com for supplies.

Q

Am I receiving my basal insulin when my pump is locked?

A

Yes, the pump still delivers your basal insulin when the pump is locked.

Q

Can I still receive alarms and warnings when my pump is locked?

A

Yes, the pump will alarm as normal.

Q

The word “Locked” is on my pump screen. What does this mean?

A

The Animas® Vibe® Insulin Pump has a tamper-resistant feature allowing you to lock the pump to prevent accidental button pressing. The pump will continue to deliver your basal insulin even if this feature is activated. Simply wake up your pump and press and hold the UP and DOWN arrow buttons at the same time until the screen reads “(LOCKED) Press & hold both arrow buttons to unlock​”.

To unlock your pump, wake up your pump so the screen reads “(LOCKED) Press & hold both arrow buttons to unlock” and press and hold the UP and DOWN buttons at the same time until the screen display wakes up.

It is highly recommended that young children and those wearing the pump in their pocket use this feature.

Q

Is there software for use with Animas® Vibe® Insulin Pump?

A

Yes. You will receive a wireless download cable with your pump, along with instructions on how to install the web-based diasend® Uploader. You can then upload and view your blood glucose and insulin data online and share it with your healthcare provider. Find out more about diasend® here.

Q

Is there a way to easily access the CGM screens without going through the main menu?

A

Yes, there is a shortcut. You can wake up the pump to your last CGM screen by simply clicking on the Contrast button at the top of the pump.

Q

Is there a meter-remote with Animas® Vibe® Insulin Pump?

A

There is no meter-remote. You have the freedom to choose whichever blood glucose meter you prefer.

Q

Can I purchase the Animas® Vibe® Insulin Pump without having to use the CGM capabilities?

A

The Animas® Vibe® Insulin Pump was designed to be flexible, so the pump is fully functional and can be used with or without the CGM feature.

Animas® Vibe® Insulin Pump - Cartridge.

Q

I noticed my cartridge and tubing have air bubbles in them. What could be the cause?

A

Bubbles can form in the cartridge for a number of reasons. These include drawing the insulin into the cartridge too fast, not having the cartridge needle tightly secured when drawing insulin from the vial, using refrigerated insulin, and not having a tight Luer lock connection.
To help avoid bubbles, check to make sure the needle is tightly secured to the cartridge before drawing the insulin, draw the insulin slowly from the vial into the cartridge, and be sure to use insulin that is at room temperature. Also, when removing the blue plunger handle take special care not to pull on the plunger itself as this will draw air into the cartridge.

Animas® Vibe® Insulin Pump - Battery.

Q

Why should I have a backup battery cap?

A

The pump will not work without the proper battery cap attached.

Q

How often does the battery cap need to be changed?*

A

It is recommended that you change the battery cap/vent every six (6) months. If you work in a dusty environment such as a construction site, mill, cement factory, etc., or if you are a frequent swimmer, you should change your battery cap every three (3) months. Battery caps can be ordered by calling 0800 055 6606 (UK) or 1800 812 715 (IE).
* For Animas® Vibe® Insulin Pump only.

Q

I just changed my battery. Why is my pump saying 0 units on the home/wake up screen but there is insulin in the cartridge?

A

A battery change requires a complete rewind, load and prime. DO NOT start these steps until you have disconnected the infusion set from your body.

Q

Can I use a rechargeable, carbon-zinc or high energy 3.6V or 4.0V AA lithium battery in my pump?

A

No, these batteries must not be used in your pump. Use of these batteries could damage your pump and will void your warranty. Please use the following:

  • Energizer® Ultimate Lithium AA (1.5V) (recommended) or
  • Energizer® E91 Alkaline (1.5 V) (optional)
    Q

    Can I use an Alkaline AA battery in my pump?

    A

    Yes, it is possible to safely power your pump with a conventional alkaline battery 1.5V, but the battery life is significantly reduced. Be sure you select the correct Battery Type on the VERIFY screen when you change the battery to ensure accuracy of battery life indicator.

    Q

    What type of battery can my pump use?

    A

    Your pump is designed to achieve optimum performance and battery longevity with an Energizer® Lithium L91 AA battery (1.5V)

    Animas® Vibe® Insulin Pump - Warranty.

    Q

    I have a technical problem with my pump that is still under warranty and need a replacement. What do I need to do?

    A

    For technical assistance with your insulin pump, please contact Animas Technical Support at 0800 055 6606 (UK) or 1800 812 715 (IE) and select option 2.

    Upon issuance of a warranty exchange order from Animas Technical Support, you will be contacted by an Animas Representative. Your Animas Representative will arrange a delivery of your replacement Animas insulin pump and will be send a complete warranty exchange instruction, along with a new replacement insulin pump. When you receive your replacement pump, please follow these instructions:

    1. Remove the battery and any accessory that is attached to the pump you are returning.
    2. Make sure the cartridge cap and battery cap are secured to the pump.
    3. Place the pump you are returning into the protective box in which your replacement pump arrived, and then apply the return address label supplied.
    4. Please take your parcel to a post office and obtain a proof of postage. The Parcel is freepost and you will not be charged to send the pump back to Animas.
    Q

    How long is my pump warranty?

    A

    Your pump has a limited 4 year warranty from the date of original retail purchase. Get more information about your pump warranty here.

    Q

    My pump was lost/stolen. What do I do to get another insulin pump?

    A

    A lost or stolen pump is not covered under the Animas technical warranty. We advise you to contact your household contents insurers to protect your insulin pump against theft, loss or accidental breakage.

    Infusion Sets.

    Q

    I received a sample infusion set but I am unsure how to use it, where can I get instructions?

    A

    Consult the Instructions for Use that were included with your sample. If you still have questions, you may wish to contact your healthcare professional for instructions. Get further information about our infusion sets here.

    Q

    My healthcare professional wants me to try a different infusion set. How can I get a sample?

    A

    You can request a sample infusion set by filling in the contact form or by contacting our Animas Customer Service via phone 0800 055 6606 (UK) or 1800 812 715 (IE) or via email animasUK@its.jnj.com.

    Travel & Recreation Questions.

    Q

    Can I wear my insulin pump during exercise and sports activities?​

    A

    Yes, you can wear your Animas® Vibe® Insulin Pump​ during “low-contact” sport activities, such as walking, biking or aerobics, your pump can be clipped to the waistband, or for added security, placed in a “sport case.” During “contact” sports such as baseball, basketball or hockey, your pump can be disconnected for up to one hour.

    Always follow your health care team’s individual guidelines when disconnecting your pump because you may need to compensate for missed basal insulin. Before and after you disconnect for any length of time, remember to check your BG levels.

    Q

    How can I get a holiday loaner pump?

    A

    If your current Animas insulin pump is in warranty, Animas UK and Ireland offers a holiday loaner pump service for travel outside of mainland Europe. If you would like to discuss the option and request a holiday loaner pump please telephone our Animas Customer Service Team on 0800 055 6606 (UK) or 1800 812 715 (IE) and select option 1, approximately 2 weeks before your travel date where we can discuss your needs and arrangements.

    Once provided, you should not use the holiday loaner pump unless directed by the Animas Technical Support in the event of a technical issue with your current pump. To get in touch with our Technical Support please call 0800 055 6606 (UK) or 1800 812 715 (IE) and select option 2. If you are calling from outside the UK or Ireland please call +44 1494 55 20 28.

    We currently do not provide holiday loaner pumps for travel more than 3 weeks. Any holiday loaner pump provided will be your responsibility and should be insured against loss or damage. You will be asked to contact us on return from your holiday to arrange our collection of you holiday loaner pump. We would like to remind you of the importance to always carry back-up insulin and supplies when travelling.

    Q

    Can I go through the metal detector at the airport with my pump?

    A

    Yes, the walk-through and the wand are OK. However, the pump cannot be exposed to X-rays. We can provide you with a personalized letter stating this information to show to airport security if requested. To request this letter please call our Animas Customer Service Team at 0800 055 6606 (UK) or 1800 812 715 (IE) and select option 1 or send an email to animasUK@its.jnj.com.

    For further information and tips whilst travelling with an insulin pump please click here.

    Q

    What precautions do I need to follow at an amusement park ride with my pump?

    A

    Very powerful electromagnets are sometimes used on “free-fall” amusement park rides. Insulin pumps should be removed and not taken on these “free-fall” types of rides.
    High gravity forces can be experienced when riding on some roller coasters. It is recommended that you disconnect (NOT suspend) the pump while on roller-coaster rides.

    Q

    Can I swim with my pump?

    A

    Yes, your Animas® Vibe® Insulin Pump is waterproof in up to 3.6 meters (12 feet) of water for up to 24 hours. The Dexcom® Sensor and
    Transmitter are water-resistant when submerged for up to 8 feet (2.4 meters) for a maximum of 24 hours). Please note that CGM readings may not be transmitted from the CGM to the pump when in water.

    Before swimming, it is always recommended to do a visual inspection of the pump and battery cap. Deep scratches, cracks, a loose keypad, and/or seeing the yellow O-ring on the battery cap could indicate that your pump is no longer waterproof. If you see any damage or have a concern, do not expose the pump to water. Call the Animas Technical Support immediately at 0800 055 6606 (UK) or 1800 812 715 (IE) and choose option 2. Make sure the battery cap is seated properly and that the battery cap has been changed as instructed by the owner’s booklet.

    Want to know more? Request an information pack.

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